At Tova Accents, we value your satisfaction and want you to feel confident when shopping with us. This Returns & Refund Policy explains the conditions under which returns and refunds are accepted.
Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required for processing returns.
Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to misuse or mishandling.
- Items without original packaging or accessories.
- Custom-made or specially requested products.
Process for Returns
- Contact our support team at [email protected] within the return period to initiate a request.
- Provide your order details, reason for return, and supporting information (such as photos if the item is defective or damaged).
- Our team will guide you through the return procedure.
Refunds
- Refunds are processed only after the returned item has been received and inspected.
- Since Tova Accents accepts cash on delivery only, refunds will be issued as:
- Replacement of the product, or
- Refund via agreed-upon method (such as bank transfer), depending on the situation.
- Refund processing times may vary, but we aim to complete them within 10–15 business days after approval.
Damaged or Defective Products
If you receive a defective or damaged item, please contact us immediately at [email protected] with clear photos. We will arrange a replacement or a full refund at no additional cost.
Exchange Policy
We currently do not offer direct product exchanges. If you wish to exchange an item, you must initiate a return and place a new order.
Contact Us
For any questions regarding returns or refunds, please contact our team:
Email: [email protected]